As a Peace Corps Response Volunteer I used my professional experience in business process reengineering to improve patient wait times at 350 medical clinics and the National Department of Health in South Africa. I redesigned records management systems to streamline them and retrain personnel so effectively that my new Standard Operating Procedure was shared across South Africa. My new system dramatically reduced patient wait time and let clinical staff focus on treatment instead of placating irritated crowds of patients.
My efforts were recognized with a Franklin Award from the U.S. Department of State, which recognizes individuals, foundations, association, and corporations that help advance America’s ideals through public diplomacy. It’s a great feeling to use my skills and education to help others.
Peace Corps Response sends professionals on short-term service missions that are technical and highly specialized. These targeted assignments are designed to provide assistance in areas like community economic development and health. I am just one of more than three thousand Americans who have served on Peace Corps Response assignments.