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Universal Service Hearing: Inspiring Universal Service Across America

The Commission will host fourteen public hearings on policy options it is considering for its final report. Through each hearing, the Commission will gain insights from panelists as it develops recommendations for its final report to the Congress, the President, and the American people in March 2020.

On February 21, 2019, the Commission will host its first hearing, Universal Service: Inspiring Universal Service Across America. This hearing will explore a diversity of options beyond federally-managed programs that support universal participation in service, such as faith-based, community-led, privately-managed, or state-driven models. To attend in-person, please RSVP here. The hearing will also be livestreamed.

Date: Thursday, February 21, 2019

Time: 9:00 a.m. – 12:00 p.m.

Location: American University, Washington College of Law Claudio Grossman Hall, 4300 Nebraska Ave NW, Washington, D.C., 20016

NOTE: We are tracking the weather and are currently planning to continue with our hearing as scheduled. In the case that our venue, American University, either closes or has a delayed start, we will contact you with further information as soon as possible. 


  • Opening remarks
  • Testimony from Panelists
  • Panelist Questioning by Commissioners
  • Public Comments
  • Closing Remarks

Staff Memo

The Commission and Commission staff request feedback from the public on the ideas presented in STAFF MEMORANDUM: UNIVERSAL SERVICE. You can read the memorandum here and share your feedback here


  • Tom Chabolla, President, Jesuit Volunteer Corps | Testimony
  • Dr. Robert Grimm, Director, Do Good Institute, University of Maryland School of Public Policy | Testimony 
  • Lisa Mascolo, Managing Director, IBM Global Business Services – Federal* | Testimony
  • Teresa Walch, National Vice President, Training and Quality Improvement, Boys and Girls Clubs of America | Testimony 

*During the hearing, Jeff West, Corporate Responsibility Leader, IBM Corporation delivered the testimony on behalf of Lisa Mascolo.

Statements submitted to the Commission regarding this hearing:

Public Comments

The public is invited to provide comment at each hearing following the conclusion of testimony. In order to accommodate as many public comments as possible, individuals will have two minutes to relate their comment to the Commission. If you are interested in providing a public comment during the hearing, please arrive no later than 9:00 a.m. to receive a ticket. The Commission will select tickets at random. If your ticket is drawn, you may provide your comment to the Commissioners during the public comment period. If you’re unable to attend the public hearing or have to leave early, you can submit your comment here, email it to, or mail it to 2530 Crystal Drive, Suite 1000, Box #63, Arlington, Virginia 22202.